The Raymond James Client Opinion Survey is designed to seek feedback from investor clients about the service they receive from their wealth manager. The survey is carried out every two years, with the most recent being distributed in early 2024.
Raymond James is committed to acting in the best interests of our clients at all times. The Financial Conduct Authority (FCA) refers to this as “Consumer Duty”, which is a core part of their approach to regulation and ensures that clients receive good outcomes when doing business with regulated firms.
The survey was sent to 9,380 investor clients with 2,247 responses, carried out between 23 January – 23 February 2024.
Survey highlights
of clients were satisfied or very satisfied with the service they receive from their Raymond Jame wealth manager
of clients are likely or very likely to continue using Raymond James
of clients have said that their portfolios have performed
in-line with or
above expectations
of clients see services as having either fair, good or excellent value for money
of clients were feel that Raymond James wealth managers provide a unique benefit that they wouldn’t
find elsewhere.
Net Promoter Score*
*A Net Promoter Score (NPS) is calculated by asking the question “On a scale of 0 to 10 where 0 means “Not at all likely to recommend” and 10 means “Extremely likely to recommend” how likely are you to recommend Raymond James to a colleague or friend?” Those that score 10 or 9 are classified as promoters and those that score less than 7 are classified as detractors. The score is calculated by the following formula = promoters % – detractors %, meaning that the score can range between -100 and 100.
It is important to note that using 7-8 as a passive rating within NPS is a very conservative measure.
What matters most to our clients overall?
If you would like to discuss your financial objectives with a Raymond James Wealth Manager, please use Find A Wealth Manager or contact our Client Support Team.
Downloadable Documents
Black MondayOn 19 October 1987, the stock markets experienced a dramatic plunge that prompted many firms to shut down their trading desks and turn off their phones to minimize internal losses. Raymond James refused to do the same. Our desks stayed open to help meet clients’ needs, resulting in our first and only unprofitable quarter since the firm went public in 1983. |
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Who was Raymond James?The Raymond in our name is actually from Edward Raymond, owner of a 15-employee mutual fund sales group, Raymond and Associates, along Florida’s west coast. He sold his company to Bob James on 15 July 1964, on condition that the surviving firm be called Raymond, James & Associates. Three days after the sale, Ed Raymond was involved in a near-fatal automobile accident and never joined the firm. Nonetheless, even after Raymond had passed away, Bob James insisted that his name remain on the door – ahead of James’ own. That was a promise he made to Ed Raymond three days before the accident, and Bob James was a man who kept his promises. |
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Bear Market of 1974The severe bear market of 1974 threatened the existence of Raymond James, which was bleeding capital by the day. Tom James, his father and other leaders took extreme measures to keep the firm afloat, slashing costs, foregoing paychecks and even attempting to sell the firm for just enough capital to protect client assets and retain as many associates as possible. The story could have ended very differently if not for a sharp upturn and continued rebound in the stock markets late in the year. |
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Taking Raymond James PublicWhen consideration was being given to taking Raymond James public, Tom James penned a letter to shareholders (largely employees at the time). ” … the public offering should be considered as a statement of our independence. While this is a psychological rather than an economic rationale, it is nonetheless very important. We have asserted for some time that we are not interested in becoming a small part of a very large corporation. That assertion results mainly from the inclinations of management rather than the economic benefits associated with either alternative. The public stock offering affords us the opportunity to enjoy a little bit of the best of both worlds. While shareholders will be given liquidity at fair market value, we will still have the ability to control our own destiny.” After 40+ years of Tom’s leadership, upon becoming CEO, Paul Reilly was often questioned about whether the company might ultimately surrender its cherished independence and be acquired by some larger entity. His response: “Not while I’m around.” It’s a theme that continues today. |
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